FAQ | Cotton Candy

Shipments outside of the USA may incur customs fees depending on the destination country. The fee may vary depending on your order value, country limits, and other factors based on the product itself. End recipient is responsible for these fees.

We highly recommend including your phone number in the order when ordering internationally - this will minimize the risk of an order being lost in transit and make delivery of the order smoother.

Before getting in touch with us, please help us out by doing the following:

Check your shipping confirmation email for any mistakes in the delivery address.
Ask your local post office if they have your package.
Stop by your neighbors in case the courier left the package with them.

Pro tip: Package theft is on the rise— If you're expecting a home delivery and you know you won't be home to accept it, use an address where you know you'll be! If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at support@cotton-candy.shop with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but the new order would be at your expense.

Cotton
Candy

Frequently asked questions

When will I receive my order?

Where will my order ship from?

What do I need to know about ordering internationally?

My order should be here by now, but I still don't have it. What should I do?

What payment methods do you accept?

What materials are your t-shirts made from?

What is your return policy?

How do I choose the right size?

How can I track my order?

Subscribe to get updates